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POPIA ACT

The Protection of Personal Information Act, Act No. 4 of 2013 (POPIA) will come into effect 01 July 2021. This Act aims to protect an individual’s personal information in a world where access to information has become more and more prevalent and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information.

ComplyNow is committed to protecting your privacy and the confidentiality of any personal information that you provide to us. Even though the new POPI Act comes into effect in July, ComplyNow has always protected our customers data with the utmost care and security.

We encourage all our customers to read through our privacy policy to gain insight on how we process and protect your private information.

Should you have any further queries or concerns in this regard, please email us at info@empireatlantic.co.za

Terms & Conditions

T’s&C’s

ComplyNow – Standard Terms & Conditions

1. Nature of Services
ComplyNow provides coordination and facilitation services in relation to compliance inspections and certification. ComplyNow does not perform electrical, plumbing, or other physical remedial work unless explicitly agreed in writing.

ComplyNow acts as a coordinator between the property owner and independent, qualified subcontractors.

2. Inspection Fees & Certification
All inspection fees are payable for the inspection and reporting process only.

A Compliance Inspection (including but not limited to an Electrical Certificate of Compliance (COC)) does not guarantee that a certificate will be issued.

Certification is subject to the property meeting all applicable regulatory and safety requirements at the time of inspection.
If non-compliance items are identified, corrective work will be required before certification can be issued.

Inspection fees are non-refundable once the inspection has been conducted.

3. Subcontractors & Responsibility
Where specialist services (e.g., electrical or plumbing work) are required, these services are carried out by independent subcontractors.

ComplyNow:

Does not control subcontractor pricing.
Does not assume liability for workmanship performed by subcontractors.
Can only be held liable for coordination services directly provided by ComplyNow.

Any defects in existing installations remain the responsibility of the property owner.

4. Quotations & Additional Work
All quotations must be formally accepted in writing prior to commencement.

If additional non-compliance items are discovered during inspection, these will be reported to the owner. Any remedial work required will be quoted separately and must be approved before proceeding.

Estimates are provided on a best-effort basis. Final costs may vary depending on the scope of corrective work required.

5. Payment Terms

A 50% deposit may be required for services exceeding R2,500 before scheduling or coordination commences.
Unless otherwise agreed in writing, payment is due in full upon completion of the inspection service.
Where remedial work is coordinated, payment terms will be specified in the relevant quotation.

Failure to make payment may delay certification or release of documentation.

6. Delays & Force Majeure
ComplyNow shall not be held liable for delays caused by subcontractor availability, regulatory authorities, load shedding, material shortages, acts of government, natural disasters, or any circumstances beyond reasonable control.

Any completion timelines are estimates and may be adjusted where necessary.

7. Limitation of Liability
ComplyNow’s total liability for any claim arising from services rendered shall be limited to the amount paid for the specific inspection service in question.

ComplyNow shall not be liable for:

Indirect or consequential damages
Loss of income, profit, or opportunity
Pre-existing defects
Failure of the property to meet compliance standards

8. Acceptance of Terms
Acceptance of a quotation, invoice payment, or instruction to proceed constitutes acceptance of these Terms and Conditions.